Returns Policy

Returns

We offer a 30-day return policy, which means you have 30 days from receiving your skateboard goods to request a return.

To be eligible for a return, your item must:

• Be unused and unmounted (where applicable).
• Remain in its original shrink wrap or unopened packaging (where applicable).
• Be in the same condition you received it, with any original labels or packaging.
• Be accompanied by your proof of purchase or order number.

To request a return, please email info@sk8cult.com.

Please do not send any skateboard goods back without contacting us first. Once your return has been approved, we'll provide instructions on how and where to send your return.

Unless the item is faulty, damaged, or we have sent the incorrect product, return shipping costs are the responsibility of the customer.

For any questions regarding returns, contact us at info@sk8cult.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your skateboard goods arrive damaged during shipping, have a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery at info@sk8cult.com. Include your order number and clear photographs of the issue so we can assess it and arrange a replacement or refund where appropriate.

Non-Returnable Items

We cannot accept returns for:

• Skateboard goods that have been ridden, gripped, drilled, mounted, worn, or used.
• Products removed from their original shrink wrap or sealed packaging (unless the item is faulty).
• Limited edition or numbered products that have been damaged after delivery.
• Sale or clearance items (unless required under South African consumer law).

Order Cancellations

Orders may be cancelled before they have been packed or dispatched for a full refund. Once an order has been shipped, it cannot be cancelled and our Returns & Refunds Policy will apply. In accordance with the South African Consumer Protection Act, customers may have additional cancellation rights in certain circumstances, including where goods are defective or where otherwise provided for by law. To request an order cancellation, please contact us as soon as possible at info@sk8cult.com.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@sk8cult.com.